TopsailLaserWorks.com | Returns and Refunds request form

Overview

Our refund and returns policy lasts 30 days and is very simple. If you are not happy with your purchase, let us know by filling out the form below and I will make it right, Guaranteed!

To be eligible for a return, your item must be unused and in the same condition that you received it.

To initiate a return request, fill out the form at the bottom of this page and I will get back to you ASAP.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

If a refund is requested, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at shop@topsaillaserworks.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@topsaillaserworks.com and send your item to:1000 Watts Landing Road, Hampstead, NC 28443.

Shipping returns

To return your product, you should mail your product to: 1000 Watts Landing Road, Hampstead, NC 28443.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need help?

Returns/Refunds request form

Please fill out the form below and tell us what the issue is with your item received and someone will be in contact with you very soon.